Website Structure Optimization
Full Training for Service Businesses
Approximate time to read: 30-45 minutes
Approximate time to implement (for beginners): 1-2 weeks
Note 1: To get the point across easier, I will use a fictitious business called ''ABC Company'' when showing examples.
Note 2: These tips can apply to any service business, large or small or in any industry (construction, beauty, restaurant, finance, etc)
Higher converting website structure can lead to more revenue
Better converting website = more calls/leads, more calls/leads = more revenue
What is Website Structure Optimization?
It involves improving the structure of a website (the architecture and frame of the website), in a way that converts more website visitors into actual clients.
How can it Help Local Service Businesses?
The reason a business should implement these tactics, is to increase the conversion rate of their site. Leading to more calls, more booked appointments and more sales, from the same amount of traffic.
Since most of your customers will visit your website before contacting you, it is crucial to do the job right. Especially in local markets, where your competition might not have their websites fully optimized, having one that is stands you out from your competition and increases the chances of you getting more business.
Improving it can do the following for your business:
  • Improve conversion rates on your site
  • Better communicate services with clients (less confused phone calls)
  • Improved rankings on Google (higher retention rate, higher rankings)
  • Lowers cost of advertising (higher conversion, lower CAC)
Here is what the math would look like for a conversion boost of around 50%
The benefit of optimizing your website structure is not only good for you organic traffic (visitors that come to your site organically), but also from your paid ads. By reducing the CAC of your advertisements.
This document will share exactly how you can do that for your own service business, or other people's businesses (if you are an agency owner)
Table of contents
  • Do it yourself, Done with you, Done for you
  • What is it
  • Who can benefit from it
  • Why should you optimize it
  • Where/When to use it
  • Loading Page
  • Above the Fold
  • Below the Fold
  • Information Gathering
  • Information on Calendar
  • Pre-Booking
  • Post-Booking
  • Exit Intent Pop Up
  • No Response Pop Up
  • Content
  • Frequency
  • Comments
  • Languages
  • Regions
  • Images
  • SEO
  • Checklist, guides, automations, links to other trainings
Preface
Before we begin
We have a question for you, to better understand the needs of your business.
Why did you download this training?
I want to learn why, what and how to implement website structure optimization
Then keep reading past the pre introduction for information, tool recommendations, checklists, statistics and more to help you learn about site structure optimization and how to implement it in your service business.
Skip to Training
I want a business to take care of it for me, but curious on how it works.
Then read the details below to see how Vizions Digital can get you new clients for your service business.
I want to only know how to do it, I want a checklist
Then download this free checklist with all the things you can do to improve the structure of your business website in 24hrs.
Beginning of Training
Part 1: Introduction to Website Structure Optimization
What is Website Structure Optimization
Website structure optimization refers to the action of optimizing every aspect of a website's structure1frame, with the goal of increase conversion rates (amount of website visitors that convert into paying clients). A common acronym for this is CRO (conversion rate optimization). these optimizations are important for any business that has/will have a website. Whether you sell a service or a product, conversion rate optimization is one of the easiest ways to multiply your business online.
Why Should you Optimize Website Structure
  1. Increase Sales: Better converting sites mean more sales. If you used to get 2% of website visitors to book an appointment to your site and you now get 4%. You have doubled the amount of potential sales you will get from your site.
  1. Reduce Confusion: Although optimizing a site structure helps conversion rates, it also indirectly helps reduce confusion on your site. It will help to structure your ideas better, communicate you services better to clients, and in the end reduce the amount of calls/e-mails you will have with clients, as all answers will be on your site.
  1. Improve Search Engine Rankings: Better structured site, usually means higher retention rate on site (amount of time people spend on website). This is an indicator Google tracks, which then means that if it gets better, Google will want to rank you higher.
  1. Reduced Cost of Advertising: Having a properly optimized website will allow you to increase conversion rates on website, which then means that for every advertising dollar you spend to your website, you get more clients for the same ad spend.
In short, optimizing your website structure is a great, free (unless you hire it out) way to improve conversion rates and therefore make more money.
Out of the 12 trainings, this is the one I recommend people spend the most time on, as it has a trickle down effect on every other aspect of your business.
Part 1.2: Types of Optimization
On a website, every part of it is optimizable. We will be discussing all optimizations, from home page, above the fold, pop ups, blogs, etc.
Main Optimizations
Brief summary on the different optimizations possible
Main Page (Above and Below the Fold)
What is it:
Your main page is the page where most of your organic or even paid traffic will land on.
Why is it important:
Most likely, more then 80% of your traffic will come through or be in contact with your main page. Which is why it is worth investing more time on it then any other page.
All Page Optimizations
What are they:
These optimizations are not for any particular page. For example, things such as pop ups, blogs, header, footers, etc.
Why is it important:
The visitors on your site will see them on every single page they visit, and so it important that they leave a good impression on them s well as help them convert.
Globalization
What is it:
Optimizing the website structure for different languages or coutries your serve.
Why is it important:
If you offer your services in many countries or language, you want your website to be structured in a way that keeps all languages and regions separate. This will help with conversion rates as people tend to prefer personalized pages.
Considerations that apply to all aspects of website structure optimizations:
  • Across Site: All pages benefit form being optimized. Under optimized pages can be the weak link in your chain that causes it to snap.
  • Mobile Optimization: All theses optimizations need to be applicable for all devices. More then 80% of traffic is on mobile, and so optimizing for mobile first and then desktop is the way to go.
  • Regular Testing and Monitoring: Continuously testing your website (called A/B testing) is a great way to continuously improve the conversion rate on your site.
Part 2: Main Page Optimizations
Here are a few strategies on how to optimize the main page of your website to increase conversion rates.
Main Page Structure
Your main page usually accounts for 80%+ of the traffic to your site, which then means that 80%+ of the effort should be spent on it. For most service businesses, following this website structure can improve conversion rates. Whether you are a restaurant, roofing company or even dental clinic, the structure stays the same.
You can use a software like GoHighLevel (link) to build out funnel like websites. If you want a more user friendly website builder, you can use Wix (link).
Why is is Main Page Structure Important?
  1. Increase Sales: As the main page of your site, most traffic comes to it (80%+ typically). The more it is optimized, the higher it converts, the more leads you get.
  1. Reduces Confusion: A properly structured main page basically serves as a Q&A. Answering every single question (conscious and unconscious) that a website visitor might have about your business.
  1. Boosts SEO: By having your main page be properly optimized, you can benefit from higher rankings. Google rewards websites that keep visitors on website longer. An optimized website structure can do that.
How to Structure the Main Page
Here is the sequence on which information on your website should be presented (applicable for most if not all service businesses)
  1. Loading Page: A loading page can help reduce bounce rate by indicating to your clients with slow internet that your page is loading.
  1. Loading page is best to be as simple as possible so it can appear quickly. Containing a loading animation of your logo and then, fading into your website when it is loaded.
  1. Above the Fold: The part that is visible when someone first loads your website. Most traffic on a website doesn't even continue past the above the fold. And so, it is critical to have it optimized in a way that entices people to continue to read further.
  1. Header: Header with short, important menu items (less menu items is usually better) and Call to Action (CTA) button.
  1. Title and Description: Title and description that describes the services you offer, as well as showcase your authority in the domain (amount of clients you've worked with, years in service, etc)
  1. Main CTA: Main CTA that is large, very easy to see, and using wording that entices client to read more. Look into our ''Website Design Optimizations'' for details on CTA designs (link)
  1. VSL: Videos sales letter that addresses all the most common question a client would have about your service, in a ways that entices them to purchase/call.
  • The VSL should contain the following:
  1. Video Structure: In VSL address all common questions customers have about your service in a conversational tone. From most common to least common question. Use face and voice of brand owner with a background of service offered.
  1. Video Content: 2-5min clip expressing service, benefits and offers in detail.
  1. Thumbnail: Edited to entice clicks, utilizing modern editing, vibrant colors and face looking at camera.
  1. No Autoplay: Best not have VSL on autoplay as it slows down website. Best to have it embedded into site so it plays within it and prevents visitors form leaving site to view video.
  1. Background Image: Best background image is one that shows clients a before and after of the service you do, as well as show some authority.
  1. Below the Fold: Below the fold refers to any part of the website that isn't visible initially when the website loads. Although less people will see this part of your website, it is still important as it serves to further convince visitors to act and contact/purchase. As soon as the above the fold ends, you want to add with the following in order.
  1. Social Proof: Trust badges, social media account followers (if more than 1000), amount of clients you have worked with. Present it in banner style, used to show authority of your business.
  1. Services 1: Images with title and descriptions of the main services you offer (the ones you want them to contact you most for)
  1. Past Work: Showcase your past work (before and after videos are best here), showcase the best work you have ever done and the work you do most commonly. Best to put your best foot forward
  1. Testimonials: Showcase testimonials of clients, preferably in video format (video of client explaining how she loves the service you did). These videos ideally will show the work you did for them, as well as the testimonial of your client. Video testimonials perform much better then image testimonials, and a lot more then text only testimonials.
  1. As an extra, you want to include a banner with ratings and review count from other platforms (ex: GMB, Facebook or Trust Pilot reviews and ratings)
  1. Services 2: After showing your customer reviews and past work, you then want to push you offers/services again. You want to explain your services in a different angle here. Maybe attract them with a different offer or by showing different sides to your services.
  1. About Company: ''About company'' is this low on the list because quite frankly, not many people will read it. And for the few that will, they are typically the ones who will go through your whole website anyways. And so, better to put more pertinent information above like testimonials and past work. Use the about us as a place to brag ''humbly'', but brag.
  1. FAQ: If done properly, an FAQ can serve to reduce confused client calls you get as well as increase conversion rates. A proper FAQ should answer the most common questions (objections to sale), in order from most common to least common. You can add as many FAQ points as you feel necessary, the more information you give clients the better.
  1. Booking Calendar (if applicable): Whether you are booking appointments to sell the client (consultation appointment), or clients are booking appointments directly (hair salon bookings), you want your booking calendar to show on every page. Although you will have all the CTA's lead to the calendar page, it is good to embed the calendar on the bottom of every page to really show the client the available time slots. Oddly, just showing it, increases conversion rates from only having CTA's that lead to another page.
  1. Map (if applicable): If you offer a service where the person needs to come to you and not you to them, embed a map that shows where you are located. If you have your GMB set up, embed the map directly from there as it will help with Google rankings.
Applicable across site:
CTA's: Across the page you want to sprinkle your call to actions. The worst thing that could happen is that a non-technical person sees your website and cannot find the button to call you. A good rule of thumb is to always have a CTA visible for every scroll of a page. More details on CTA's in the design optimization training (link)
You can use a software like GoHighLevel (link) to build out funnel like websites. If you want a more user friendly website builder, you can use Wix (link).
Having all these aspects of the above the fold optimized, you should have a website that performs better then 95% of your local competition.
Part 3: Booking Calendar Optimizations
Here are a few strategies on how to optimize your booking calendar on website (if applicable)
Booking Calendar Optimization
If your service business has a booking calendar, this guide will allow you to boost the conversion you get with it. The tool we recommend for booking calendars GoHighLevel (link), as it allows you to create a booking calendar, and integrate it into your website in one platform. Wix (link) also has the booking calendar feature within their software.
Why is optimizing the booking calendar important?
  1. Boost Conversions: Easy, quick, free way to get a boost in conversions. A quick win.
  1. Improves Quality of Leads: By setting up the booking calendar properly, you increase the quality of the leads that decide to book, as well as pre sell the ones who book.
How to Structure your Booking Calendar Optimally
Here is what we found works best:
  1. Information Gathering: The type of information you want to ask before they can book a call (will depend on industries) Rule of thumb: less fields to fill out, more leads. More fields to fill out, higher quality leads.
  1. First and Last Name
  1. E-mail
  • Will be used for e-mail promotion/e-mail flows
  1. Phone Number
  1. ''What would be an ideal outcome for this call? (write at least one sentence)''
  • Give you more information about desire of client
  1. ''Send text messages to''
  1. To be able to send reminder texts for the call (better response rate then e-mails)
  1. Information on Calendar: Information that shows up on calendar. Great way to educate people about the call and the process of sale. As well as filter out those who do not fit.
  1. Add information about what call entails and process of it all.
  1. Add information about who this is for or not for.
  • ex: This is a booking for a call for residential roofing, if you are looking for commercial roofing's book here (link example)
  1. Adapt to language and proper time zone (shows the calendar in the language they visited the site in as well as time zone they are currently in.)
  1. Add social proof (ex: 43 residential roofs done this month)
  1. Pre Booking Cross Sells: When a client is looking to book for a particular service, you can add an auxiliary service (ex: beard trim when a man books a haircut). This can allow you to increase the average order value of each customer and fill your calendar up more. For consultation type appointments, you can have the cross sell be another service you offer, and ask them if they would like to discuss it as well during the call. Low friction, high reward.
  1. Post Booking: Optimizing the thank you page after the client has booked a call. Giving them more information as well as upselling them into other offers.
  1. Thank You Page: After they book a call, redirect them to a thankyou page on your website. This thank you page serves to give more information to the client about how the whole sales process looks like, and to get them excited about getting the result they want (new roof, cleaner teeth, beautiful hair). The thank you page serves to prove to them that their decision was the right one, as well a increase the chance they will actually attend the meeting.
  1. Cross sells: On the thank you page, you can try to sell another auxiliary service/product to a client. Since they have already booked an appointment, this upsell should be low in commitment. A great way to do this is by referring to an complimentary company. For example, the lead booked an appointment for your pool cleaning service, you would then be able to refer them a grass cutting business (you would set up a referral commission with he grass cutting business). Since, if they are the type of person looking to hire out pool cleaning, they are likely to want to do the same for grass cutting.
Overall Tips for Booking Calendars:
  • Have progress bar show on top. Will allow people to see how far they are in the booking process, will increase conversions.
  • Use steps to describe every part of the booking process (i.e. Step 1/3, Step 2/3, Step 3/3). Will increase conversion rates.
  • If they leave booking, but stay on website. Have a floating ''continue booking'' that follows them through site. Much like a ''continue shopping'' cart for e-commerce stores.
Once again, if you need to create a booking calendar for your website or you want to integrate it with some automations, we recommend GoHighLevel (link). If you want a simple website builder with calendar integrations, Wix (link) would be best, in our opinion.
All these tips will not only help to increase booking rates, but will also serve to improve the calls you have with them, serving as a ''pre-sale''.
Part 4: Pop Up Optimizations
Here are a few strategies on how to optimize the pop ups on your website (exit intent, and inactive pop ups)
Pop Up Optimization
Although you can create pop ups that appear when a client is scrolling your website (which we don't believe is a very effective strategy). Pop Ups we prefer to use are called exit intent pop ups, as well as no response pop ups. They will produce the same benefits as regular pop ups, without annoying the visitor.
Why are pop ups important?
  1. Increase Conversion: Especially with exit pop ups, you will be able to capture leads that would of left your site anyways. Capturing an extra 1-5% of leads.
  1. Improves Rankings: The pop ups we recommend, tend to increase the amount of time a user will spend on your site, which will then indicate to Google that you should be ranked higher because your site is performing better.
How to Structure your Pop Ups Optimally
The idea behind optimizing pop ups is to create them in a way that least bothers client, as well as motivated them the most to convert/purchase.
  1. Exit Intent Pop Up: Exit intent pop ups appear when a client moves his mouse towards opening a new tab or shows signs he is about to leave your website.
  1. Pop Up Offer - Sales Call: This aspect of the pop up is most important to test. You want to make your most compelling offer and show it on the pop up. You can showcase current promotion/sales you are running and then direct them to your booking calendar.
  1. Pop Up Offer - Survey: Another way to use pop ups is with surveys. This is good especially at the beginning pages of your website testing. Will allow you to get more information on why people are leaving your website, and what information you should add to prevent it.
  1. Inactivity Pop Ups: Inactivity pop ups are used when a client is on your site and not moving their cursor for 20-30 seconds. This shows you that the visitor is not paying attention to the site and so then a pop up can serve to recapture their attention and guide them.
  1. Pop Up Offer - Sales Call: The reason your website visitor hasn't moved their cursor in a long time can be because they left their desk, they opened a new tab, etc. In any case, you want them, when they get back on screen, to take one action, book.
Overall Pop Up Tips:
  • Make Pop up pop in color, having a different color then your background
  • Make Pop up simple and easy to read. No large text, or complicated words
  • Don't have redirects on pop up. If you want them to book a call, embed calendar on pop up.
For pop ups, any website builder would suffice to create them but Wix (link) seems to be the easiest. GoHighLevel (link) has that capacity as well.
Part 5: Blog Optimizations
Here are a few strategies on how to optimize your blogs content and delivery
Blog Optimizations
Blogs for service businesses typically cover topics that are relevant to the business's industry, addressing common questions, offering tips, sharing insights, and providing updates on trends and best practices.
Why are blogs important
  1. Build Authority: Showcase expertise to establish trust and credibility. Show that you know what you are doing, and you do it well.
  1. Boost SEO: Improve search engine rankings with relevant content. Gets you to rank for different keywords.
  1. Engage Clients: Educate and interact with potential clients. Reducing the amount of confusion they have about your business, leading to easier sales.
  1. Generate Leads: Attract and convert website visitors into clients. Increases overall conversion rate of site.
How to Structure your Blog Optimally
The idea behind optimizing a blog is to make it so valuable and rich in information, that a customer would trust off of it alone.
  1. Length: Best performing blogs are at least 1900 words long. If topic merits it, aim for that length as a rule of thumb.
  1. Update: Update blog constantly to rank on SEO by adding new content, keywords and images (best to look up when blog is declining in traffic and then updating it).
  1. Share: Get more views by asking people to share the blog at the end and beginning of it. Also include a ''sticky'' share button that follows them as they are reading.
  1. CTA's: Include CTA's across the blog so people are reminded to contact you for your services. Best to have one at the top and bottom as well as sprinkled through out. A rule of thumb is that they should never scroll and not see a CTA. CTA should be visible on every scroll.
  1. Content: Best to use blog posts as a way to bring up common questions people have about your service or offers. Can comment on the solution to problems they are facing. Can utilize infographics and original images within content to engage visitors better. Aim to speak of content that has keywords that rank high for your niche.
  1. Frequency: 3x per week is a good medium for frequency, posting everyday is best if manageable and if you have enough content to write about.
  1. Link Building: Look up old, non high traffic content and include links within it to your new and fresher content. Use links across blogs that links to your own content, so you can benefit from views on each.
  1. Comments: Respond to all blog comments with keywords and links you are looking to rank for. Can pin/highlight the most useful comments people posted on blog.
  1. Non Service Related Content: Can write content about non directly related subjects such as local news (ex: Real estate firm can blog about the most beautiful homes in Montreal, knowing that in the visitors you have, some are looking to buy homes)
Bonus: Add a ''minutes to read'' and completion bar to keep visitors more engaged.
Overall Blog Tips:
  • Educate your customer on everything. The more they can know the better. Even if they won't understand the subject, it will give them confidence that you do, and that they can trust you.
  • Add value, don't have ''fluff'', add real, true tips/information. Will help much more with conversions
Part 6: Globalization
Here are a few strategies to optimize your site so it performs best in all regions and for all languages
Globalization Optimizations
If you offer your service in a bilingual country or across different time zones or continents, then you want to optimize them for each as to increase conversion rates. Optimizing your site for different languages and regions will allow visitors to have a better, more personalized experience which will then lead them to trust and buy from you more.
Why is globalization important:
  1. Reduces Confusion: Let's say you operate in the US. Most of your customers speak English, but some speak Spanish. If your site was bilingual, then you would surely convert more customers then your competitors site that is just in English.
  1. Increases Conversions: More personalized site, usually means higher conversion rate. Personalizing the site for a region (currencies, metric system or imperial, etc) and for languages (Spanish, French, etc) will allow the customer to feel better about your service, and feel better about contacting you.
How to Optimize a Website Different Languages:
The idea behind optimizing for languages is to have all the major languages that are used in your region. Giving the customers the chance to consume your content in the clearest way possible
  1. All Main Languages: Best to add the top 2-3 languages that most website visitors use as their main language (ex: English and Spanish in the US, or French and English in Canada). Allows you to communicate with all of them in the primary language, increasing conversion rates.
  1. Detection: Adding an automatic language/region detector to change language of website to users main language automatically. (done automatically with most web design software)
  1. Design: For the design of the website, will need to adapt font sizes for different language pages. Need to verify that text fits in the same frame for all languages and for all devices
  1. Booking Calendar: Can adapt software like booking calendar to adapt languages, allowing you to know which language to use on a sales call with the client, and then being able to set the proper sales rep.
  1. Images/Videos: Can adapt all media and illustrations to different languages as well.
  1. SEO: Change all SEO contents like title tags, meta descriptions, header tags, etc. for every language. More details on this in the SEO trainings (linked at bottom of document)
How to Optimize a Website for Different Regions:
The idea behind optimizing for regions is to reduce confusion in the metrics we use. For example if you do business in Canada and the US, you would want to adapt currencies for each countries, as to not cause confusion when client receives the invoice.
  1. Metrics: Can adapt media and illustrations to fit the particularities of that region (ex: metric system for European services and imperial for USA). Example you charge by the foot in USA, but meter in Europe.
  1. Services: Can adapt services offered to client depending on the region they live in, by directing them to a page for their region. You might have a team set up in USA for residential roofing, but only offer commercial roofing for Canadian. You would then create two pages, each with different service lists.
  1. Pricing: Adapting prices to fit local currencies of website visitors. To avoid confusion when invoices come through.
Overall Globalization Tips:
  • The more personalized the better. You can use their specific names for things. For example if you offer ''apartment remodels'' in USA, you would call them ''Flat remodels'' in England
  • Make sure if you accept payments on website, that currencies are set different for each country. Use currency converter tools for accurate changes.
Once again, if you want to implement these strategies in a wesbite we would recommend GoHighLevel (link) for more advanced businesses and Wix (link) for begginers. There are many other platforms like Wordpress, ClickFunnels, Webflow, Figma and so on, but these GHL and Wix can do most if not all the the optimizations discussed in this training.
Conclusion - Structure Optimization
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Further Education
Vizions Digital Assets
  • Website Structure Checklist (link)
  • Download all 12 trainings (link)
  • Website Design Optimization (to improve branding of business) (link to document)
  • Google My Business Optimization (to increase local traffic and CVR of GMB) (link to document)
  • Site Speed Optimization (to improve CVR and reduce bounce rate to site) (link to document)
  • Online Reputation Management (to improve ratings across all platforms) (link to document)
  • Sales Optimization (to improve the sales process, pre and post purchase) (link to document)
  • Social Site Optimization (to improve presence on all social medias/sites) (link to document)
  • Dominating Competition (to track competitors performance online) (link to document)
  • Subscribe to our newsletter for optimization tips and news (link)
  • Follow us on Twitter for tips/tricks (link)
  • Follow us on Instagram for tips/tricks (link)
  • Follow us on Youtube for tips/tricks (link)
  • Follow us on Facebook for tips/tricks (link)
  • Follow us on LinkedIn for tips/tricks (link)
  • Our website, for more information on all services (link)

Software Recommendations
  • All in One Software - CRM, automations, AI chatbot, social media management, and more:
  • Domain Name Registration - To have your own domain online
  • Website Online Hosting - To host your website online:
  • Website Builder - To build a high converting and SEO website:
  • Social Media Management - To automate social media posting:
  • Email Marketing - To send newsletter/email campaigns:
  • CRM (Customer Relationship Manager) - To manage and nurture leads:
  • CDN (Content Delivery Network) - Can help improve your website's speed:
  • Miscellaneous Software's:
  • Testimonials.to (link): Embed video testimonials within your website
  • TapTag Store (link): Purchase review tap cards and other tools for your service business.

External Assets (not affiliated with them, just believe they have valuable content)
  • Vasco Monteiro - SEO - Youtube (link)
  • Alex Hormozi - Sales and Marketing - Youtube (link)
  • Backlinko - SEO and CRO - Blog/Newsletter (link)
  • Backlinko - SEO ranking factors list (link)
  • Whitespark - Local SEO and GMB optimization - Youtube (link)
  • Matthew Larsen - Online Digital Service Business Optimization - Youtube (link)
  • Instantly - Cold E-mail Tips - Youtube (link)
  • Davie Fogarty - Ecommerce CRO - Youtube (link)
  • Chase Chappell - Ecommerce SEO - Youtube (link)
  • Chevie Publicover - Local SEO - Youtube (link)
  • Garbriel St -Germain - Ecommerce Optimization - Youtube (link)
  • Neil Patel - SEO - Youtube (link)
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