Generic: Generic response that applies to all ''we have received your message, we will get back to you'' response

Specific: Specific responses to the 20+ most common inquiries (including misspelled inquires)

Actionable: Asking them to take action in contacting you directly by phone, or referring them to a form to fill out/calendar link for an appointment.

Generic: Generic response that applies to all ''we have received your message, we will get back to you'' response

Specific: Specific responses to the 20+ most common inquiries (including misspelled inquires)

Actionable: Asking them to take action in contacting you directly by phone, or referring them to a form to fill out/calendar link for an appointment.

Interested Lead Sequence: Trying to get the lead that showed interest on the phone is the best way to get them to use your services. The second best way is to leave them voicemail drops, every so often until they take action or you see it is not worth you efforts. You can set them up one time and let them run forever, allowing you to capture interested leads without you having to waste time calling them.

Unpaid Invoice Sequence: If you have tried calling them and they have not given you an answer, you can use the voicemail drops to constantly remind them of payment until they pay or you take action against them. This allows you to keep contacting them without wasting time doing it.

Appointment Reminder Sequence: Although we will be going through a text message appointment reminder, adding voicemails to the mix allows you to stand out and sound more ''real''. Sometimes people forget that they are talking to a real business and affecting real people's lives when they don't show up for appointments. Which is why you can set up these voicemail reminders to show them you are real, and in a sense, make them feel worse about cancelling the appointment.

Miscall Text Back: This, as discussed previously in the ''Call'' section, is probably the most important communication to be automated for a service business. Whether hair salon, spa, construction company, etc.

Appointment Reminders: Sprinkled in with voicemails, you want to set an appointment reminder sequence that reminds customers of their appointments without bothering them to much. A sequence that we follow that seems to be most effective is a 24 hours, 3 hour, 1 hour before appointment sequence. Allowing you to properly remind the customer without bothering them. The messages should be in a conversational tone, increasing the chances that the client will feel the need to mention to you if he were to cancel his appointment.

Onboarding Sequence: This sequence is mostly for businesses with large and long to implement services, like construction or financial service companies. These sequences will serve to show you clients you can be trusted and that you will do what you said you will do. This onboarding process is specific to each industry, but it comes down to making small promises to clients and keeping them. Telling them you will send them ''x'', and sending it. Saying you will work on ''y'' and work on it.

Progress Report: Again, for larger and more time intensive services, a progress report can make a customer feel at ease with choosing your service, making the experience for them more pleasant. Like the onboarding sequence, it is quite relative to each business type and even each client. A rule of thumb would be to send them every 3-7 days, a report on what has been done, and what is left to be done. And if or not you will be hitting your target.

Review Ask Sequence: This sequence, done at the end of offering the service, is a one or two text sequence to ask the client to review your business on the site of your choice (we recommend Google my Business for local service businesses). Simple message thanking them for their business and asking for a review. The second message, if they have left a positive review, can be to ask for referrals. Sometimes all it takes is just to ask.

Initial Invoice: Automatically generate and send invoices immediately after a service is completed.

Reminder Notices: Set up automated reminders for unpaid invoices at 7, 14, and 30 days.

Payment Confirmations: Automatically send payment confirmation messages once an invoice is paid.

Use invoicing software like QuickBooks, FreshBooks, or Xero to automate invoicing processes.

Set up automated email reminders for overdue invoices to ensure timely payments.

Scheduled Posts: Pre-schedule posts to be published at optimal times.

Recurring Posts: Set up recurring posts for regular updates or promotions.

Content Calendar: Create a content calendar to plan and schedule posts in advance.

Utilize social media management tools like Social Blade, Buffer, or Later to schedule posts.

Create a monthly content calendar to organize and automate your social media strategy.

Shift Scheduling: Automatically generate and distribute employee shift schedules.

Shift Reminders: Send automated reminders to employees before their shifts.

Schedule Changes: Automatically notify employees of any changes to their schedules.

Use scheduling software like Deputy, When I Work, or TSheets to automate shift scheduling.

Set up automated shift reminders to reduce no-shows and improve punctuality.

Automated Reports: Generate regular performance reports automatically.

KPI Tracking: Set up automated tracking of key performance indicators (KPIs).

Feedback Collection: Automatically collect and analyze feedback from clients and employees.

Implement analytics tools like Google Analytics, Tableau, or Power BI to automate data collection and reporting.

Use AI software like Chat GPT to enter all that data and allow it to give you back feedback on your business and its performance.