๐Ÿš€ Playbook: Measuring quality of hire

Research findings based on an analysis of 700+ hires across 70 organisations.

๐Ÿ“š View detailed case studies: https://www.wearemove.com/testimonials

๐Ÿ—ž Quality of Hire playbook: Contents

  • ๐ŸŒŸ The north star metric
  • ๐Ÿ’ฐ Understanding the cost of poor hiring decisions
  • PRE-HIRE: assessment framework
  • ๐ŸŽฏ Performance-based role definition
  • ๐Ÿ›  Implementing performance objectives
  • ๐Ÿ•ธ Quality of hire (QoH) evaluation framework
  • โ“ Effective interviewing techniques
  • POST-HIRE: quality measurement
  • โš–๏ธ Understanding key principles
  • ๐Ÿ“ˆ Defining core metrics
  • ๐Ÿงฎ Quality of Hire Calculation Framework
  • โง‹ Quality of hire assessment milestones
  • โœ๏ธ Implementing the tracking process
  • Continuous improvement
  • Transform your hiring impact
  • ๐ŸŒŸ The north star metric

    Traditional recruitment metrics like 'time to hire' show little correlation with business performance and growth. A more meaningful approach is needed.

    Quality of Hire (QoH) offers a comprehensive measurement of hiring effectiveness through tangible outcomes. By tracking team productivity, retention rates, and organizational impact, QoH provides leaders with clear data to guide workforce development and build high-performing teams.

    ๐Ÿ’ฐ Understanding the cost of poor hiring decisions

    Training investment risks

    Poor hires typically require 2-3 times more training resources than successful placements, consuming an estimated 150% of annual salary in combined direct and indirect training costs.

    Operational efficiency impact

    A single misaligned hire can reduce team productivity by up to 30%, causing measurable disruptions in workflow, missed deadlines, and diminished quality of deliverables.

    Recruitment resource drain

    Each replacement hire costs organizations an average of 2.5 times the position's salary when factoring in recruitment fees, onboarding expenses, and lost productivity during transition periods.

    PRE-HIRE: assessment framework

    Better pre-hire assessments help companies choose the right candidates. Good assessment tools can improve hiring accuracy by up to 80% and help keep employees longer.

    Technical assessment

    Test job-specific skills through real-world scenarios and practical exercises

    Cultural alignment

    Check if candidates share your company's values

    Performance analytics

    Look at past work achievements and future potential using both numbers and feedback

    Data-driven decision

    Combine all assessment results to make clear, fact-based hiring choices that help build better teams

    ๐ŸŽฏ Performance-based role definition

    Many companies hire based on degrees, years of experience, and certifications alone. This can prevent them from finding great candidates who gained their skills through different paths - like starting their own business, teaching themselves, or solving real-world problems in unique ways.

    Strategic impact

    Real results

    Performance focus

    Proven skills

    Traditional approach

    Basic requirements

    By focusing on what people can actually do rather than just their credentials, companies can find better candidates. This approach offers four main benefits:

    Clear expectations

    Sets specific goals so candidates can show what they're capable of

    Strategic alignment

    Links each role directly to business goals to help the company succeed

    Better results

    Improves hiring by focusing on proven abilities and real achievements

    More diversity

    Finds hidden talent by considering people from different backgrounds and experiences

    โ€œWe really wanted to raise the quality bar within our organisation, and we were able to move quickly with some very high-quality candidates.โ€

    - Aaron Shaw
    Co-CEO, Ember

    ๐Ÿ›  Implementing performance objectives

    Create clear evaluation methods

    Build interview questions and tests that match job goals. Look for both past success and future potential, focusing on real results the candidate has achieved.

    Test what matters for each role

    Check skills that directly relate to the job. This may sound obvious, but if it's not part of the role, don't include it.

    Keep improving the process

    Use performance goals to track progress and development. Update these goals based on how new hires perform, what the team says, and what the business needs.

    ๐Ÿ“š RESOURCE: : Download our comprehensive performance objectives template:

    ๐Ÿ•ธ Quality of hire framework

    A good quality of hire framework helps companies make better hiring decisions. It uses clear ways to assess candidates and measure their performance. This helps teams hire the right people and avoid costly mistakes.

    Set clear standards

    Create simple ways to measure what matters - job skills, team fit, and leadership ability. Make sure these match both what the team needs now and what the company wants to achieve in the future.

    Make data-driven choices

    Use a structured system to evaluate candidates based on their actual performance, behavior, and skills. This helps remove personal bias and ensures everyone is judged fairly and consistently.

    Grow and improve

    Use these proven methods for all hiring, while keeping standards high. Regularly check how new hires perform to fine-tune your hiring process and keep up with business needs.

    ๐Ÿ“š RESOURCE: Access our comprehensive

    .

    โ“ Effective interviewing techniques

    Good interviewing skills are key to finding the right people for your team. When you use a structured approach to interviews, you're twice as likely to hire someone who will do well in the job. Having a clear interview process helps you make better hires, save money, and treat all candidates fairly.

    Strategic importance

    Good interviews help you understand what candidates can really do, how they might grow, and if they'll fit well with your team. This leads to better hires and helps keep good employees longer.

    Assessment methods

    Ask different types of questions about past experiences, how candidates would handle situations, and specific skills. This helps you understand both what they've done and what they could do in the role.

    Standardization & training

    Give your hiring managers clear guidelines, scoring tools, and training about fairness. This helps ensure all candidates are evaluated the same way across your company.

    ๐Ÿ“š RESOURCE: : For comprehensive guidance on conducting expert-level interviews, explore our detailed

    POST-HIRE; quality measurement

    After new employees start working, we need to check how well they're doing. This helps us understand if we're hiring the right people and how to make our hiring process better.

    Why we do this

    By tracking how new hires perform, we can see if we made good hiring choices. This shows us which parts of our hiring process work well and which need improvement. The more we learn, the better our future hiring becomes.

    What we look at

    We track both numbers and feedback about new employees. This includes how well they do their job, how they work with others, if they fit our company culture, and how long they stay. Looking at all these areas gives us a complete picture.

    How it helps

    Using this information helps us make smarter hiring choices and spend less on recruiting. When we know what makes someone successful in their role, we can choose better candidates next time. This makes our whole hiring process more effective.

    โš–๏ธ Understanding key principles

    Look at your best employees

    Study what makes your top performers successful. Track their work results and how they get things done. Use this information to set clear standards for what good performance looks like.

    Check how new hires measure up

    Review how well new employees are doing after 1, 3, and 6 months. Look at their completed work, new skills learned, and how well they work with others.

    Keep it simple

    Create an easy-to-use system for measuring performance. Give managers simple forms and regular checkpoints to track progress consistently.

    ๐Ÿ“ˆ Defining core metrics

    Hiring manager feedback

    Get feedback from managers about how well new hires are doing in their first 3 months. Focus on their skills, teamwork, and fit with company culture.

    Employee net promoter score

    Ask employees every 3 months how they feel about their work and the company. This helps predict if they'll stay long-term.

    Performance assessments

    Review how well employees meet their goals every 3 months. Check if they're learning new skills and meeting job requirements.

    Team performance ranking

    Compare how well employees work compared to their teammates. Look at their work output, how they collaborate, and their impact on team goals.

    ๐Ÿงฎ Quality of Hire calculation framework

    We need a clear way to measure how well our hiring process works. Here's how we track success using data from different sources:

    Quality of Hire Formula

    QoH = (HMS + PS + eNPS) / 3

  • HMS: Hiring Manager Score - How well the new hire fits the role
  • PS: Performance Score - How well they do their job
  • eNPS: Employee Net Promoter Score - How happy and engaged they are
  • We check these numbers every three months across all departments. This helps us spot what's working in our hiring process and what needs to change. When we track this data regularly, we can build better teams and make smarter hiring choices.

    ๐Ÿ“š RESOURCE: Post-hire quality of hire (QoH) measurement

    "Move is a fantastic partner that can really impact your bottom line, your speed to hire and your quality of hire"

    - Magua Dutka
    Head of Talent Acquisition, Monese

    โง‹ Quality of hire assessment milestones

    30 days: First review

    Check how well the new hire is doing through manager feedback. Look at their understanding of the role, progress in training, and early results. See how well they fit with the team culture.

    90 days: End of probation review

    Do a full check of their work, including basic skills, finished projects, and teamwork. See if they met their training goals and find areas where they need help.

    180 days: Six-month check-in

    Look at what they've achieved, new skills learned, and how they help the team. Compare their work to team standards and check progress in key job skills.

    365 days: Yearly review

    Do a complete review of their value to the company, main achievements, and fit with company goals. Look at their leadership skills and new ideas. Make a clear plan for their future growth.

    โœ๏ธ Implementing the tracking process

    Collect data

    Set up ways to gather feedback through interviews, scorecards, and surveys. Get both numbers and comments from team members to understand how well new hires are doing.

    Regular check-ins

    Look at the data every month to make quick fixes. Every three months, do a deeper review to see if our hiring process is working well.

    Look for patterns

    Study the numbers to see what works in our hiring process and what doesn't. Use these insights to make better hiring decisions.

    Use the right tools

    Set up an organized system using Notion to store information, Google Forms to collect data, and Google Sheets to create reports that update automatically.

    Continuous improvement

    Refine metrics

    Keep improving how you measure new hire quality. Look at your data to see what works best. Use this information to make better hiring decisions in the future.

    Engage stakeholders

    Show your team leaders how better hiring helps the company. Share clear examples of improvements, like keeping employees longer and building stronger teams.

    Communicate impact

    Share your success stories regularly. Create simple monthly reports showing how new hires are doing. Focus on real improvements like how quickly new employees learn their jobs and how well they fit with their teams.

    Great vision without great people is irrelevant.

    - Jim Collins

    By focusing on Quality of Hire, you ensure your vision is brought to life by exceptional talent.

    Transform your hiring impact

    Strategic team building

    Build high-performing teams using data-driven hiring metrics that deliver 30% better performance and stronger culture fit.

    Optimise recruitment ROI

    Maximize returns with proven quality metrics that reduce turnover by 40% while lowering time-to-hire and costs.

    Accelerate business growth

    Transform hiring into a competitive advantage with measurable outcomes and 60% lower recruitment risk.

    Our Embedded RPO services combine deep tech recruitment expertise with data-driven practices to build sustainable hiring frameworks.