How We Added $2,200,000+ in Revenue to an eCommerce Brand In Only 2 Months From $0 & Generated $105K in 20 hours with Our VIP Priority Access Drop
Overview
When we started working with this eCommerce brand, they were already generating $1 million in monthly revenue with $0 coming from the backend, but they were losing out on a lot of potential revenue by not utilizing email marketing effectively. We performed a deep audit of their existing email strategy and quickly identified areas for improvement. From this, we built a clear roadmap of what needed to be done to optimize their email marketing efforts.
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We implemented a full end-to-end backend lifecycle amplification email strategy, which allowed the brand to significantly reinvest backend profits into the frontend, scaling their business profitably. One of the most successful initiatives was handling their Black Friday strategy. We executed our well-known product drop strategy, the "VIP Priority Access Drop," which was a huge success, generating $100K in just the first 20 hours.
In addition to the successful Black Friday campaign, we continually optimized their email flows and campaigns for better results, generating over $1 million from campaigns alone and another $1 million from automated flows. We also implemented multiple list growth strategies to ensure their audience expanded and remained highly engaged.
A lot of work went into perfecting the backend for Black Friday, which became a powerhouse event bringing in over 30% of the brand's total revenue. This was achieved by building up the backend month over month, ensuring a consistent and profitable email strategy that helped them scale in a sustainable way.
Current Metrics
Since implementing the full email strategy, we've helped our brand partner experience impressive growth in key metrics. Here's a snapshot of their current performance:
  • Total Revenue Added: $2.2 million from optimized email campaigns and flows.
  • Black Friday Performance: $105K generated in just 20 hours from the VIP Priority Access Drop strategy.
  • Campaign Revenue: Over $1 million in revenue generated exclusively from email campaigns.
  • Flow Revenue: An additional $1 million from automated email flows.
  • List Growth: Significant expansion of their email list, with targeted strategies in place for continuous growth.
  • Backend Impact: Over 30% of total revenue from backend email strategy, heavily contributing to the brand's overall performance.
Past 30 days metrics:
These metrics highlight the success of the email strategy in maximizing the brand’s revenue potential and creating a strong, sustainable system for long-term growth.
List Growth Strategies
Building and growing an email list is crucial for sustainable business growth, and we focused on several key strategies to expand the brand's audience. Here’s how we did it:
  1. Setting Up Pop-Ups
    We created strategically timed pop-ups across the website to capture visitors’ attention. These pop-ups were designed to offer something valuable, like a discount or exclusive content, in exchange for an email address.
  1. Optimizing Pop-Ups
    We didn’t stop at just setting up pop-ups; we continuously optimized them to improve performance. This included adjusting the timing, targeting specific pages, and refining the design for better engagement.
  1. Testing the Macro, Not the Micro
    Instead of getting stuck on small details like button colors or text fonts, we focused on testing bigger, more impactful changes. For example, we tested different offers, triggers (such as exit intent or time on page), and the value of the incentive being offered to see which would drive the highest conversion rates.
  1. Implementing Footer Forms
    We added simple and effective email sign-up forms in the footer of the website. These forms were always visible, making it easy for visitors to subscribe without interrupting their browsing experience.
  1. Cold Traffic List Forms and Additional Pages with Incentives
    To capture leads from new visitors (cold traffic), we created targeted forms on specific landing pages and incentive-driven offers. For example, offering a discount or free shipping for first-time subscribers helped attract potential customers who were not yet familiar with the brand.
  1. Exit-Intent Pop-Ups
    We used exit-intent pop-ups that triggered when visitors were about to leave the site. This allowed us to capture emails just before they exited, offering them a last-minute incentive to stay engaged with the brand.
  1. Using Social Proof and Urgency
    To further encourage sign-ups, we displayed social proof on our opt-in forms, such as testimonials or the number of subscribers. Adding a sense of urgency with limited-time offers or countdown timers also boosted sign-up rates.
  1. Leverage Content Upgrades
    We created downloadable content (like guides, checklists, or eBooks) that visitors could access in exchange for their email addresses. This helped attract leads who were genuinely interested in the brand’s offerings and increased the quality of the list.
  1. Segmentation from Day One
    As we grew the email list, we started segmenting it right from the beginning, allowing us to send more personalized and targeted content. For example, we would segment based on where the user came from or what offers they had interacted with.
Lead Capture Metrics:
By using these strategies, we successfully grew a high-quality email list that was not just large, but highly engaged. This allowed us to nurture leads more effectively, convert them into customers, and continue to scale the brand’s email marketing efforts.
Backend Flows
We set up 11 key email flows that consistently brought in revenue for the brand. Each flow was created to help turn visitors into customers, recover lost sales, and encourage repeat purchases. Here’s what we implemented and how we made it work:
Flows We Set Up:
  1. Welcome Series – Introduced new subscribers to the brand and offered them a reason to shop.
  1. Browse Abandonment – Followed up with visitors who looked at products but didn’t take action.
  1. Site Abandonment – Reached out to visitors who left the site without interacting further.
  1. Abandoned Checkout – Sent reminders to people who started checkout but didn’t complete it.
  1. Abandoned Cart – Encouraged users to come back and buy items left in their cart.
  1. Cross-Sell Flows – Suggested additional products based on their shopping behavior.
  1. Post-Purchase Emails – Stayed in touch with buyers and encouraged future purchases.
  1. VIP Flows – Rewarded loyal customers with special offers and recognition.
  1. Winback Campaigns – Re-engaged customers who hadn’t shopped in a while.
  1. Customer Feedback Requests – Asked recent buyers for reviews or suggestions.
  1. Special Promotions – Highlighted limited-time deals or events to boost sales.
How We Made Them Work:
  1. Weekly Improvements
    Every week, we reviewed the performance of these flows and made small adjustments to improve results. We tested different ideas to see what worked best, focusing on changes that could make a real impact, such as better offers or timing.
  1. Strong Welcome Email Results
    Our Welcome Email 1 performed exceptionally well, with a 72% open rate and a 15.5% placed order rate, generating over $785K in revenue. This email worked because it was clear, engaging, and provided a strong reason for new subscribers to shop right away.
  1. Focusing on Bigger Tests
    Instead of wasting time testing small things like colors or fonts, we focused on bigger changes, such as:
  • Timing: Testing how long to wait before sending emails after a trigger.
  • Content: Trying different types of offers, layouts, and messages.
  • Personalization: Adjusting emails based on what the customer viewed or left in their cart.
  1. Boosting Abandoned Cart Recovery
    We improved the abandoned cart recovery rate by 5x with a simple change: reminding customers about a free gift offer. This was done using conditional rules that sent the right message to the right people, leading to higher sales.
  1. Generating Results
    Over 60 days, these flows brought in $1.2 million in revenue. The flows worked so well because we built them with a clear purpose and kept improving them to get better results.
These email flows helped make the brand more efficient and profitable by converting more visitors into customers and encouraging repeat business.
Full Scale Campaigns
We ran a steady stream of campaigns leading up to Black Friday, starting with 1-2 campaigns per week and gradually increasing to daily emails as we got closer to the event. This gradual increase helped build momentum and keep our audience engaged without overwhelming them.
Campaign Volume & Frequency
In the beginning, we started by sending 1-2 campaigns each week. As Black Friday approached, we ramped up the volume to a daily email schedule. This allowed us to stay top of mind with our audience and ensured we had enough time to test different strategies, offers, and content types.
Content Variety
One key thing we focused on was offering more than just discounts. Instead of only sending emails with sales or deals, we varied the content. Some emails were informational, while others focused on product education, customer stories, or special features of the brand. This kept our emails fresh and engaging, helping avoid the feeling of spamming. Variety in content also helped us test what resonated best with the audience and led to higher engagement overall.
Constant Monitoring of Metrics
Throughout the campaign, we kept a close eye on the metrics to see what was working and what wasn’t. We paid attention to open rates, click-through rates, conversions, and revenue generated from each campaign. This allowed us to quickly make changes when needed and optimize each campaign in real-time. For example, we adjusted subject lines, timing, and offers based on what the data was telling us.
Successful Campaigns & Results
We ran multiple successful campaigns throughout this period, which helped drive significant revenue. The key to success was testing and optimizing continuously. For instance, some campaigns saw a huge boost in performance after a small change in the offer or the messaging.
Here are a few of the standout campaigns that delivered great results:
Key Takeaways:
  • Gradual Ramp-Up: Starting with 1-2 emails per week and increasing the frequency allowed us to build anticipation without overwhelming the audience.
  • Diverse Content: By mixing up the content and not focusing solely on discounts, we kept the emails interesting and engaging.
  • Data-Driven Decisions: Monitoring metrics closely allowed us to quickly optimize each campaign for the best results.
These strategies were part of a larger plan to create a seamless, engaging experience for subscribers, which contributed to the overall success of the campaigns.
VIP Priority Access Drop
For Black Friday, we needed a strategy that would not only capture attention but also drive immediate sales. That’s when we decided to implement our VIP Priority Access Drop, a carefully planned email marketing campaign designed to build excitement, create urgency, and leverage FOMO (fear of missing out) to generate massive revenue. Here’s how we approached the entire campaign and why it was so successful.
Step 1: Warming Up the Segments
Before diving into any campaigns, we needed to make sure the audience was ready. We took a strategic, step-by-step approach by gradually warming up the email segments. We started with the most engaged subscribers, those who had interacted with the brand in the past 30 days, and slowly widened the scope to include people who had engaged over the past 120 days. This allowed us to build momentum without overwhelming the less active subscribers.
The goal was to nurture these segments over time, ensuring they were primed and ready to respond when the actual VIP Priority Access Drop began. By focusing on the right segments, we were able to engage with people who were more likely to convert and increase the impact of the upcoming campaign.
Step 2: Lead Capture Forms & List Growth
As part of the lead-up to the VIP Priority Access Drop, we created several lead capture forms that would guide people straight into our email list. These forms were designed to capture the interest of potential customers and build anticipation even before the main event began. Whether they were entering their email to receive early access or to get an exclusive offer, every step was planned to ensure we could keep in touch and nurture these leads.
Throughout the entire campaign, we focused heavily on growing the email list by offering incentives like early access to sales, sneak peeks at products, and special discounts. This strategy ensured that our VIP audience kept growing, and we were consistently building an engaged list of subscribers ready for the upcoming offers.
Step 3: Slowly Increasing Campaign Volume
As we got closer to the VIP Priority Access Drop, we slowly began increasing the volume of our email campaigns. Early on, we kept the messaging light and spread out, but as we approached Black Friday, we gradually increased the number of campaigns being sent. This buildup helped prevent subscriber fatigue and ensured that we weren’t bombarding our audience with too many emails too soon.
By gradually increasing the volume, we were able to maintain interest and excitement, ensuring subscribers remained engaged. Each email provided more information and raised the urgency as the drop date approached.
Step 4: Creating Scarcity & Urgency
One of the key components of the VIP Priority Access Drop was creating a sense of scarcity and urgency. We knew that to drive people to act quickly, we had to build anticipation and make them feel like they’d be missing out if they didn’t act fast. To do this, we created a dedicated landing page that featured an exclusive access code and the message: "Our Biggest Offer Yet."
This page set the tone for what was to come, making the offer feel exclusive and special. The access code served as an added incentive, giving subscribers a reason to open emails and stay engaged with the campaign. We made sure to limit access to this offer, which helped drive the feeling of FOMO (fear of missing out) even more.
Step 5: The Campaign Structure
We carefully planned out the structure of the campaign, each email carefully timed and designed to maximize impact. Here’s an overview of the campaign structure we implemented:
  1. Early Access 1
    A simple, straightforward invite email that told subscribers about the upcoming exclusive sale. The message was clear, plain-text, and designed to give them a sneak peek at what was to come. It also introduced the VIP access code, building anticipation.
  1. Early Access 2
    The official announcement with a more polished design. This email was sent both through email and SMS, ensuring that we reached as many people as possible. It reinforced the exclusivity of the sale.
  1. Early Access Reminder
    A reminder email to keep the VIP access on their radar. This email was also plain-text, ensuring it felt like a personal message and wasn’t too “salesy.”
  1. 3 Days Countdown
    We sent an email with a bold design featuring the number “3” to emphasize that only three days were left until the official drop. This added a sense of urgency.
  1. 2 Days Reminder
    A simple reminder email, keeping the VIP access offer fresh in their minds.
  1. Invite | 24 Hours Countdown
    Another design-heavy email, counting down the hours until the official launch, with a countdown that sparked urgency.
  1. Early Launch
    This was a key moment in the campaign. We sent an email with the early launch link and password access, giving VIP subscribers a head start before the general public. This email was sent via both email and SMS.
  1. Early Launch | Reminder
    A reminder sent to those who hadn’t yet used their access code. We made sure they didn’t miss out on this exclusive early opportunity.
  1. Launch | Black Friday Launch | Public
    The big launch email was sent, making the sale available to the public. This email and accompanying SMS notifications made sure to reach everyone, regardless of whether they had the VIP access or not.
Results:
The results from the VIP Priority Access Drop were outstanding. Within the first 20 hours of sending out the campaign on November 22, we generated $105K in sales across all the campaigns sent that day. This was the biggest one-day success we’ve seen for the brand, and it proved how effective the strategy was in driving immediate action.
High-Level Strategy Behind the Success
What made this VIP Priority Access Drop so successful was the careful and strategic approach to building anticipation, segmenting the audience, and crafting each email with the purpose of maximizing urgency. We didn’t just rely on one email or offer; the entire campaign was designed to push people through a carefully planned journey of exclusive access, urgency, and FOMO.
It required a lot of work to get the flows, list growth, and email campaigns in place. We built up the anticipation month after month, slowly adding more to the campaign as we went along. The combination of strategic lead capture, scarcity tactics, and careful timing led to a huge boost in revenue.
Conclusion
The VIP Priority Access Drop was one of the best-performing campaigns for this brand. By focusing on exclusivity, urgency, and creating a sense of limited-time access, we generated massive results in a short amount of time. The approach was highly effective in driving FOMO and ensuring customers took action quickly, resulting in $100K in 20 hours and a very successful Black Friday launch.
Extra Information: High-Level Analysis of Recent Campaigns
This analysis provides a detailed breakdown of the email and pop-up campaigns executed over the last few weeks, highlighting key strategies, performance insights, and areas for continued growth. The focus was on engaging existing customers, creating urgency, and increasing sales through targeted messaging and A/B testing.
Campaign Overview:
Over the last few weeks, a variety of campaigns were executed with the goal of driving consistent sales and engaging customers through discounts, product stories, and reminders.
  1. Product Focus & Storytelling Campaigns:
  • Several campaigns highlighted specific products and collections, aiming to connect with customers on a personal level by telling the story behind the products.
  • We also ran campaigns focusing on clearance sales, offering discounts of up to 15% to clear inventory. These sales were effective in moving products quickly, tapping into the customer’s need to secure deals.
  1. Testimonial & Social Proof Campaigns:
  • One campaign leveraged customer testimonials to build trust. By showcasing real customer feedback, the brand was able to reinforce its value and increase customer confidence in purchasing.
  • These campaigns performed well by establishing credibility and reassuring hesitant buyers.
  1. Urgency and Reminder Campaigns:
  • Several reminder campaigns were sent, particularly when a sale or offer was about to end. The "24-Hour Reminder" emails helped push customers who were on the fence to complete their purchases, utilizing time-sensitive messaging to create urgency.
Pop-Up Strategy:
Two types of pop-up strategies were tested to determine which approach worked best for engaging visitors and increasing conversions:
  1. Creative Angle Testing:
  • We tested two different creative approaches: a “happy” creative angle versus a “sad” angle. The “happy” creative produced higher engagement, showing that positive and upbeat messaging resonated more with the audience.
  1. Time-Based Engagement:
  • Pop-ups with timed engagement were also tested, with one variation showing a 40-second window versus a 20-second window. The shorter (20 seconds) pop-up performed better, indicating that quick, concise messages work best for mobile users or those with limited attention spans.
  1. Micro-Commitment Testing:
  • We introduced micro-commitment pop-ups where users were asked to take smaller actions before committing to larger ones. These pop-ups helped to ease users into further engagement, ultimately leading to higher conversion rates.
A/B Testing Insights:
A/B testing was a key part of this campaign strategy, providing valuable insights into what resonates best with different customer segments. Key tests included:
  1. Thank You Emails:
  • We tested “No Offer” versus “Offer” in thank-you emails. The version with an offer generated more engagement, demonstrating that customers appreciate incentives even after completing a purchase.
  1. Abandoned Cart & Checkout Emails:
  • For abandoned cart emails, a focus on offering significant discounts (e.g., 80% off) showed better results than generic reminders. Similarly, abandoned checkout emails with a clear focus on a time-sensitive discount performed better than those without.
  1. Site Abandonment Strategies:
  • The "Best Sellers" strategy in site abandonment emails outperformed customer dynamic views. This suggests that customers are more likely to engage with popular products or best sellers, rather than personalized dynamic views.
  1. Replenishment & Winback Flows:
  • Expanding the replenishment reminder flow and introducing winback emails helped to re-engage dormant customers. These flows showed promising results in improving customer retention and encouraging repeat purchases.
Black Friday Strategy:
In preparation for Black Friday, we increased email volume to 2-3 times the usual rate, sending targeted messages to encourage participation in the sales event.
  1. Pop-Up Testing for Mobile and Desktop:
  • Split tests for pop-ups on mobile and desktop showed that mobile-specific pop-ups performed better. A simple, clean design with a clear call-to-action drove more engagement on mobile.
  1. Abandoned Cart & Checkout Emails:
  • During Black Friday, abandoned cart and checkout campaigns focused on urgency and time-sensitive offers. The campaigns saw a significant increase in conversions as customers responded well to the pressure of limited-time discounts.
  1. Best-Sellers Promotion:
  • Highlighting best-sellers during Black Friday proved successful, as these items had proven demand and generated more interest from customers looking for popular, highly-rated products.
Key Insights:
  • Urgency Drives Sales: Campaigns that focused on urgency (e.g., "24-Hours Left" reminders, limited-time discounts) led to better conversions. Time-sensitive promotions encouraged customers to take immediate action.
  • Discounts Increase Engagement: Offering a clear discount (such as 15%, 20%, or 80% off) significantly boosted email open and click-through rates, demonstrating that customers are highly motivated by discounts.
  • Social Proof is Powerful: Leveraging customer testimonials and showcasing best-sellers helped build trust and encouraged hesitant buyers to make a purchase.
  • Mobile-Friendly Pop-Ups: The pop-up split tests revealed that mobile-optimized designs performed better. Short, concise pop-ups that load quickly on mobile devices are key to engaging users on the go.
Moving Forward:
  • Refine A/B Testing: Continue to test different offers, creative approaches, and email structures to identify the most effective strategies for engaging customers and driving sales.
  • Enhance Abandoned Cart & Checkout Campaigns: Focus on making abandoned cart emails even more personalized and time-sensitive to encourage final purchases.
  • Expand Replenishment and Winback Flows: Continue to refine these flows to re-engage dormant customers and increase repeat purchases. Offering incentives for past customers to return can improve retention rates.
  • Focus on Mobile Optimization: Given the success of mobile-friendly pop-ups, further optimization for mobile users will be crucial for increasing engagement across all devices.
By continuing to test, refine, and optimize these strategies, we can improve future campaign performance and maximize customer engagement, especially during key sales periods like Black Friday.
Extra Information: High-Level Analysis of Recent Campaigns
In our work with this brand, segmentation was one of the core strategies that ensured every email delivered maximum impact. By grouping customers based on behavior and purchase patterns, we crafted campaigns that felt highly personal and relevant. Here's exactly what we did:
Engaged Customers
We identified customers who had opened emails, clicked links, or visited the site within the last 30, 60, 90, or 120 days.
  • How This Helped:
  • These segments were critical for scaling campaigns leading up to Black Friday.
  • Engaged customers were the first to receive priority access campaigns, boosting early revenue and building momentum.
  • What We Did:
  • Started by focusing on the most engaged (30 days), then gradually expanded to 120 days as the event approached.
  • Sent tailored messaging, reinforcing urgency and exclusivity for VIP sales.
Unengaged Customers
These were customers who hadn’t opened emails or visited the site in over 120 days.
  • How This Helped:
  • Reviving this group meant reactivating lost revenue.
  • Strategic win-back campaigns helped clean the list while generating additional sales.
  • What We Did:
  • Designed win-back campaigns with compelling subject lines like “Is this goodbye?” and “Here’s why you’ll love what’s next.”
  • Tested special offers and incentives to re-engage this group, with clear results driving sales from previously dormant contacts.
Collection-Based Segments
We identified customers who had purchased from one collection but not another.
  • How This Helped:
  • Targeting customers with complementary products encouraged cross-sells and increased order values.
  • What We Did:
  • Created dynamic emails showcasing products from collections customers hadn’t explored yet.
  • Highlighted holiday-relevant products to tap into gifting opportunities.
  • For example, customers who bought from the “accessory” collection received emails about premium “core” collections, driving conversions.
Conditional Splits in Flows
We didn’t stop at segments; we further personalized through conditional splits in flows.
  • How This Helped:
  • Allowed emails to adapt based on user behavior, ensuring relevance and improving performance.
  • What We Did:
  • Abandoned cart flows: Split tested free gift reminders versus a discount offer, which increased recovery rates by 5x.
  • Welcome series: Added personalized recommendations based on browsing behavior, boosting revenue from welcome emails.
  • Replenishment reminders: Targeted customers who purchased consumable items, encouraging repeat purchases.
That's It.
Interested to work together?
Send an email to varun@runjmedia.com for more info
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