We started by digging into the client's past and present projects, focusing on factors like project scope, timelines, client satisfaction, and project value. This helped us identify where they had the most experience and which projects were most profitable. Interviews with the client's CTO, VP of Operations, and CEO gave us insights into their processes and the hurdles they were facing. A key discovery was their wide net in the market, targeting Healthcare, Finance, Manufacturing, and Telecom. This jack-of-all-trades approach was spreading them thin and putting them head-to-head with over 30,000 competitors.