WhatsApp Ticket System
XAPP Premium+
Turn Message Threads into Actionable, Secure Tickets
XAPP Premium+ delivers a transformative messaging experience, giving businesses complete control over every inbound conversation — from intelligent assignment to secure closure. These powerful features are ideal for any organization that values structured workflows, team collaboration, and data privacy.
Whether you're running a customer service team, managing sensitive client interactions, or scaling virtual assistance services, XAPP Premium+ turns your message inbox into a mission-critical, ticket-like environment built for performance and compliance.
Receive Messages
Inbound conversations arrive
Assign & Manage
Route to an appropriate team members
Secure Closure
Complete and archive with privacy controls
Intelligent Message Distribution
Every incoming message is more than just a notification — it's a task, a lead, or a support case.
With XAPP Premium+:
Messages enter configurable smart queues.
Automatically routed to agents using policies like:
Round Robin – fair distribution
Load-Balanced – assign to least busy agent
Priority-Based – senior agents handle top-tier cases
Random – simple, quick routing
ALL – broadcast to all online agents
Agent status (Logged In, Busy, Logged Out) directly influences routing eligibility.
Why this matters: This feature eliminates chaos and ensures your team never misses an opportunity or inquiry. It's like call center logic — now for messaging.
CRM-Linked Thread Closure: Ticketing for the Messaging Era
1
Close Thread Button
Packages the conversation, attachments, timestamps, and agent notes.
2
CRM Integration
Instant push to your connected CRM (via webhook or API)
3
Archive Options
Archive the conversation in XAPP or remove it entirely.
Why this matters: This creates a clear beginning and end to every conversation — essential for customer support audits, post-sale tracking, or regulated documentation.
Hyper-Secure Data Handling Options
Clients can control what happens after chat closure:
Full Deletion
Removes all messages and attachments from XAPP for maximum security
Scoped History
Retain visibility only for the original handling agent
Full Thread Access
Shared visibility across the whole support team
Why this matters: Choose the level of history access and retention that fits your compliance model — from GDPR to HIPAA and beyond.
Agent Workflow Features That Boost Performance
Agent Status Controls
  • Agents mark themselves as Logged In, Busy, or Logged Out
  • Routing logic respects real-time availability to prevent overload
Message Transfer
  • Agents can hand off active conversations to a teammate
  • Only available agents can be selected for transfer, ensuring continuity
CRM Contact Lookup
  • On message receipt, XAPP checks the sender's ID against your CRM
  • If a match is found:
  • Agent sees the contact's name
  • Clickable link to open the CRM profile
Escalation Notifications
  • If a message remains unhandled beyond a threshold:
  • Alert is triggered to supervisors or fallback agents
  • Optional escalation queue can reassign the conversation
Why this matters: This suite of features provides structure, visibility, and responsiveness — the backbone of any high-performing communication team.
Why You Can't Afford to Go Without This
XAPP Premium+ is not just an upgrade — it's the backbone for secure, organized, and scalable customer communications. It gives your business the tools to:
Act Fast
with intelligent automation
Stay Secure
with data controls
Work Smarter
with CRM-linked workflows
Perform Better
with agent visibility and workload balancing
For any team dealing with volume, sensitivity, or complexity — XAPP Premium+ is the must-have platform to modernize your messaging.